Everything you want to know before booking

• Why book our cabins?

  You could sleep directly inside the airport instead of booking a nearby hotel, avoiding additional transport costs and the risk of missing your flight. We do not offer toilet or shower service, but you can feel free to use the airport ones which are located just few meters away.

• Where are the ZZZleepandGo cabins located?

  9 cabins in Bergamo (Orio al Serio Airport): Ground floor, before the safety filters. 16 cabins in Vienna (Vienna Airport): Terminal 3, second floor — before the security controls. 5 cabins in Turin (Turin Caselle Airport): Departures area, first floor on the right — before the safety controls (currently not bookable online). All the cabins are located in landside area (before security filters), that is the only area of the airport open 24/7, where usually people spend the night waiting for an early flight.

• Can I use the service also during the day?

  Sure! We are open 24h/24, 365 days per year. Our customers usually use the service during the morning or in the afternoon.

• How many people can access the cabin?

  All the capsules are identical, equipped with single bed and a small seat aside. We allow the access of two hosts without any extra charge. If you want the maximum comfort we suggest to book two cabins (one for each host).

• How much does it cost?

  The cost of the service is 9 € per hour. The first hour is immediately charged, and the following hours are rated per minute, so you pay only the effective time between check-in and check-out. Example: check-in 23.40, check-out 04.50, total stay 5 hours and 10 minutes, amount paid 46 €. If you book on our website you can find discounts for the whole night.

• What is the pre-authorization?

  In order to give you a flexible service, we make on your card a pre-authorization of 70 €. When you check out the system charges only the amount paid for your stay. The pre-authorization expires after 48 hours to 20 days: it depends on the bank and on the circuit of the card.

• Can I reserve a cabin for a specific night?

  Yes. You can reserve a cabin on our website. We do not accept reservations for slots shorter than 23:00-06:00, so even if you want to stay only a few hours in the middle of the night we suggest you to book: you get a strong discount compared to the hourly price and you are sure to have a cabin waiting for you. The system does not support bookings for the daytime. If you want to use our service during the day you can take a cabin with hourly rate directly in the airport, without reservation.

• Can I choose the duration of the reservation?

  Yes. You can customise your reservation through the following options: «Early check-in» (+5,00 €) allows you to check in after 20:00; «Late check-out» (+5,00 €) allows you to check out until 08:00; «All night» (+9,00 €) is the combination of «Early check-in» and «Late check-out». However the minimum slot that you can book is 23:00-06:00.

• Can I book more than one cabin?

  You can select the number of cabins in the reservation process. All the cabins in the same reservation will be linked to one holder, so all the hosts will use the same phone number as code to unlock the door. In addition all the options and conditions like cancellation policy and time slot will be applied and charged for all the cabins in the same reservation.

• How can I cancel a reservation?

  If you make a standard reservation you can cancel it whenever you want, but you will not receive any refund. Instead, if you mark «YES» on the free cancellation option you can cancel and request a refund for the amount paid for the reservation and any extra for the time slot. Your cancellation request should be sent by email to info@zzzleepandgo.com at least 24 hours before your check-in time. Please note that in any case the 5 € extra will be held to cover the management of your reservation and the transaction costs related with your refund. Since we refund through PayPal or bank transfer, we ask you to send us your PayPal address or bank details with the cancellation request in order to make the refund process faster.

• Can I leave the room with my luggage inside?

  Sure. If you want to leave the room for a while and go to the toilet or something else you can do it. When you close the door it is electronically locked and nobody can enter. When you return to the cabin you can use the re-entry function to unlock the door with your mobile telephone number. Beware that in some locations, due to security reasons, a timer of 15 minutes will appear as soon as you leave your cabin leaving your luggage unattended: be careful to return on time to avoid inspections and possible sanctions.

• What is check-out?

  When you definitively leave the room close the door and remember to press check-out on the outside touchscreen and insert your mobile phone number. The monitor shows you total stay and amount paid. Do not forget to check out, otherwise you will be charged for the total amount of the pre-authorization (70 €).

• How are the cabins cleaned?

  Our staff manually cleans all the cabins every day. In addition, when you open the door an automatic system changes the sheets in front of your eyes. Then the air control system starts to blow in the cabin fresh air treated with a medical device that eliminates all the bacteria.

• What about the waste?

  Please do not leave any object or waste inside the cabin. Our electronic system will recognize any object left in the room and will charge your card with a penalty of 20 €.

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